refund policy
1. Return Eligibility
Only white products are eligible for return and refund.
Colored products (any shade or variation other than white) are non-returnable and non-refundable, except if defective or damaged upon delivery.
Returned white products must be unused, undamaged, and in original packaging with all accessories and labels intact.
2. Timeframe
- Return requests must be submitted within 30 days of the delivery date.
- After this period, refunds will not be granted, though warranty coverage may still apply.
3. Return Authorization
Customers must contact us to obtain a Return Merchandise Authorization (RMA) before sending any item back.
Returns without an RMA may be refused.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged in transit, or shipped in error.
- We recommend using a trackable service. Permalast Industries is not liable for items lost or damaged during return transit.
5. Refunds & Processing
Once the returned item is inspected and approved, a refund will be issued to the original payment method within 7 business days.
Original outbound shipping costs are non-refundable unless the return is due to our error.
6. Defective or Damaged Items
- Customers must report defective or damaged products within 7 days of delivery.
- In such cases, we will arrange return shipping and provide a replacement or refund at no cost.
7. Non-Returnable Products
All colored products (non-white)
Customized, special-order, or made-to-spec items