Shipping Policy
1. Shipping Area & Carriers
- We ship to all 50 states within the United States.
- We use common carriers such as UPS, FedEx, or parcel freight services, depending on order size, weight, and destination.
2. Order Processing Time
- Orders are processed within 1–2 business days (excluding weekends and holidays), provided the product is in stock and the shipping address is verified.
- Orders placed after our daily cutoff time (e.g. 12:00 PM ET) or on weekends/holidays will begin processing the next business day.
- If an item is backordered, we will notify the customer and estimate a revised ship date.
3. Shipping Methods & Delivery Estimates
- Standard Ground / Parcel – typical delivery in 3–7 business days, depending on region.
- Expedited / 2-Day / Overnight – available at extra cost; delivery time varies by origin and destination.
- Freight / Pallet Delivery – for bulky orders; transit takes 5–10 business days, depending on distance and carrier.
- These delivery timeframes are estimates; delays may occur due to weather, carrier issues, or customs (if international).
4. Shipping Costs & Charges
- Shipping cost is calculated based on order weight, dimensions, destination, and shipping method, and is shown at checkout.
- In the case of combined orders (multiple items), we may split into multiple parcels; the shipping cost will be distributed accordingly (you will not incur additional hidden fees).
- Oversize, dimensional, or special handling charges may apply to heavy, bulky, or awkward items; these surcharges will be added to the standard shipping cost.
5. Signature / Delivery Requirements
- For large or high-value shipments, a signature may be required upon delivery.
- The customer should inspect the package for visible damage before signing. If damage or discrepancy is found, the customer should note it on the delivery receipt (e.g. “box crushed,” “contents missing”) and contact us immediately.
6. Address Changes & Corrections
- It is the customer’s responsibility to provide the correct shipping address at order time.
- If the package has not yet shipped, we may be able to modify the address upon request.
- Once the order has left our facility, address changes cannot be made; any additional cost required to re-route or re-ship will be the customer’s responsibility.
- If a package is returned to us due to an incorrect address or refusal, the customer will be responsible for reshipment fees or may forfeit the shipment.
7. International / Export Shipments (if applicable)
- If we offer international shipping, then all customs duties, taxes, import fees, and brokerage charges are the responsibility of the recipient (customer).
- We may ship via international carriers (e.g. DHL, UPS, or freight forwarders).
- Delivery times vary greatly depending on destination and customs clearance.
- We are not responsible for delays caused by customs or import inspection.
- In some cases, we may require the customer to arrange their own freight forwarder or customs broker.
7. Lost, Stolen, or Delayed Shipments
- Once parcels leave our facility and are in the hands of the carrier, Permalast is not responsible for delivery delays, lost or stolen packages, or acts of nature (weather, carrier disruptions).
- In case of lost or missing packages, customer should contact the carrier and provide tracking information; we will assist in filing claims but cannot guarantee replacement or refund until liability is confirmed.
- We recommend customers use delivery to a secure address or request signature-on-delivery for high-value orders.